FREQUENTLY ASKED QUESTIONS

How can I place an order?

You can place an order directly on our website. Simply select the products you want, add them to your cart, and follow the steps to complete your purchase. We accept payments through Mercado Pago, PayPal, and other payment methods such as Visa, Mastercard, Sistecrédito, and Cash on Delivery.

 

How long will it take for my order to arrive?

Domestic shipments: The estimated delivery time is 3 to 5 business days.

International shipments: International orders are delivered within 15 to 30 business days, depending on the destination.

 

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email so you can track it in real time through the courier's website.

 

Can I modify my order after placing it?

Once the order has been processed and shipped, changes cannot be made. If you want to make a change, we recommend contacting us as soon as possible to see if it's still possible.

 

Do you offer international shipping?

Yes, we ship internationally. The estimated delivery time for international orders is 15 to 30 business days, and costs may vary depending on the destination.

 

Can I return or exchange an item?

Yes, we accept returns or exchanges within [number of days] of receiving your order, as long as the products are in their original condition, unused, with tags, and in their original packaging. Return shipping costs are the customer's responsibility.

 

How can I contact you?

You can contact us via our email [contact email], or you can send us a WhatsApp message at [WhatsApp number]. You can also call us directly if you prefer phone support.

 

What do I do if I received a damaged or defective product?

If you receive a damaged or defective product, please contact us immediately at oversizecompany@gmail.com or WhatsApp, including photos of the damage so we can resolve the issue as quickly as possible.

 

What payment methods do you accept?

We accept the following payment methods:

Mercado Pago (Visa, MasterCard, and other accepted methods)

PayPal

Sistecrédito (available in-store)

Cash on delivery (coordinated via WhatsApp or phone call)

 

Do you have a physical store?

Yes, we have a physical store at Carrera 10 #Calle 9 - 37, Bogotá.